Business Technology News - Business Technology Solutions

Boston, MA (BizTechDirectory) - -  July 1, 2009

We recently found one company that is making a positive difference in many a bottom lines.   Castel, Inc.  in Beverly, Massachusetts is a true leader in inbound/outbound dialing and customer interaction software.

Castel provides leading customer interaction management systems, designed for customer contact centers. Castel Connects is Castel’s full-service software suite that combines their innovative, award-winning software programs with solutions from partners that support and enhance Castel’s call center management system. These partners are all leaders in their areas of expertise, bringing their talents to Castel’s call center management software.

Some of the nation’s highest regarded companies depend on Castel to provide software that integrates every aspect of their customer interactions, including in and outbound calls, billing operations, customer surveys and new market development. Using Castel Connects has helped businesses to increase productivity without hiring additional staff. Employees are able to increase sales through the Castel Connects dialer, being able to make more calls in less time. Castel sees a business future where every company with customers, partners or vendors can use the powerful capabilities of Castel Connects’ management system to greatly improve productivity, service and sales.

The Department of Veterans Affairs has selected DOMA Vector and DOMA Technologies to provide Record Conversion Services to more than 230 Veteran Service Centers in the United States, Virgin Islands and the Pacific. DOMA will convert millions of veteran treatment records from paper to electronic format allowing the VA to provide greater quality of service to our veterans while reducing cost.

Virginia Beach, Va. (PRWEB) May 8, 2009 — The Department of Veterans Affairs has selected DOMA Vector and DOMA Technologies to provide Record Conversion Services to more than 230 Veteran Service Centers in the United States, Virgin Islands and the Pacific. DOMA will convert millions of veteran treatment records from paper to electronic format allowing the VA to provide greater quality of service to our veterans while reducing cost.

“The basis of this award decision was due to DOMA’s highly rated technical ability and their high level of security and privacy processes.”- Veterans Administration

DOMA will be using their state-of-the-art iChart and iVault technology, a secure web-based Electronic Health Record System to digitize the VA records. The VA system will create a “single digital chart” from the veteran’s paper records and make it available anytime in a central secure repository. This will allow counselors and care providers’ immediate access to all of the VA facilities records and provide “One VA” electronic file for each veteran as the VA moves to a paperless environment. “This will be a milestone for the administration and our veterans, and we at DOMA are honored to have been selected to help the VA with this effort. Our veterans deserve the very best and we at DOMA will do our part to ensure they get it.” says Rob Williams CEO of DOMA Vector.

The level of effort required to complete this contract will require DOMA to hire hundreds of individuals nationwide allowing DOMA and the VA to be an integral part in rebuilding the economy and serving our veterans and improving our healthcare system. “We’ll be hiring hundreds of individuals to handle the document preparation, scanning, indexing, quality control and logistical support as well as management personnel and expand our conversion facilities in Virginia Beach.” says Leticia Feliciano, DOMA Technologies CEO.

DOMA VECTOR, LLC; a Service Disabled Veteran Owned Small Business (SDVOSB) and DOMA Technologies, LLC; a woman, minority, veteran owned small business and participates in the SBA 8(a) program. DOMA Vector is a Protégée of DOMA Technologies. Both Companies are based in Virginia Beach, Virginia. http://www.domaonline.com

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Wayne Zinn
DOMA Technologies
http://www.domaonline.com
(757)306-4920